Terms

ORDER TIMELINE

Our company handcrafts all products within 5 business days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 5 days to be created for you.

Look for the following image if a product is ready for shipment immediately:

SeaGlass

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Please spot clean with water and small amount of soap, let air dry.

* The ribbons have been sewn securely, but because of the thin material, please be careful when using the ribbons.

* The faux leather is sturdy but it can receive scratches and indentations. It can also be spot cleaned with water and soap.

* If you cover is dirty, gently hand wash with soap and cold water and air dry, and press with iron but do not iron the Faux Leather. Some colors may bleed.

Your product(s) can be damaged if:

TOO MUCH PRESSURE OR PULLING IS APPLIED TO THE RIBBONS

MACHINE WASHED AND/OR MACHINE DRIED

Size chart

Please use our size chart to prevent errors in ordering. As a courtesy, we will contact you to confirm the size of the journal cover purchased, and a confirmation is needed to ship out the product.

Our Ready to Ship items are made with pre-made sizes, and not all bibles or journals are made in those sizes. Please double check with your own measurements. Most of the time, the manufacturers measurements are inaccurate.

The Most Popular Sizes we use:

ESV Journaling Bible Single Column from Crossway (hard back and soft-back) measures 8.25 x 6.50 x 1.5 inches

ESV Journaling Bible Double Column from Crossway (hard back and soft-back) measures 6.6 x 7.5 x 1.3 inches

NIV Journal Edition Single Column by Zondervan (hard and soft) measures 8.25 x 6.50 x 1.5 inches

Miquel Ruis Soft-bound Journal 6×8 measures 6 x 8.25 x 1 inches

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Contact Me

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through the following carriers USPS

International shipping

We happily support and love our international customers.

We ship all International products through USPS

Mamabooclay is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We offer free first-class shipping Nationally on all orders over and a flat rate to International orders.

Timeline

Upgrading shipping during checkout does not ensure a faster processing time. Your product may still need 5 days to be handmade.

USPS Domestic First-Class Shipping varies from (2-5) days. Sometimes in tracking you may see the product processed in a location for a couple of days due to it being on the plane or truck. During holidays, this time is more than the 5 days.

RETURNS

If you don’t like the product let us know and we’ll send a refund. No questions asked and you can keep the product.

All I ask in return is that you come to me personally if there is a problem so I can fix it immediately.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable/non-refundable items:

* Gift cards

 

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mamabooclay.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@mamabooclay.com