Our company handcrafts all products within the posted dates on the main page.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take up to to be created for you.
All orders are made to order, and pictures of measurements are mandatory to complete.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Please spot clean with water and small amount of soap, let air dry.
* The ribbons have been sewn securely, but because of the thin material, please be careful when using the ribbons.
* The faux leather is sturdy but it can receive scratches and indentations. It can also be spot cleaned with water and soap.
* If you cover is dirty, gently hand wash with soap and cold water and air dry, and press with iron but do not iron the Faux Leather. Some colors may bleed.
Your product(s) can be damaged if:
TOO MUCH PRESSURE OR PULLING IS APPLIED TO THE RIBBONS
MACHINE WASHED AND/OR MACHINE DRIED
Our company ships through the following carriers USPS
We happily support and love our international customers.
We ship all International products through USPS
Mamabooclay is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We offer low cost first-class shipping Nationally on all orders under a pound and a flat rate to International orders.
Upgrading shipping during checkout does not ensure a faster processing time. Your product may still need 5 days to be handmade.
USPS Domestic First-Class Shipping varies from (2-5) days. Sometimes in tracking you may see the product processed in a location for a couple of days due to it being on the plane or truck. During holidays, this time is more than the 5 days.
If you don’t like the product let us know and we’ll send a refund. No questions asked and you can keep the product.
All I ask in return is that you come to me personally if there is a problem so I can fix it immediately.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable/non-refundable items:
* Gift cards
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com